PKF is the 12th largest accountancy brand and the 12th largest audit practice in the UK. We are also an active member of PKF Global, an international network of legally independent accounting firms that gives us an on the ground presence in 150 countries around the world with access to more than 20,000 people across 440 offices globally.

We provide a full range of audit, accountancy, tax and advisory services, and are experts at simplifying complexity. We are particularly well-known for working with complex clients with challenging issues in fast-moving and highly technical areas, such as the insurance industry, the global capital markets and the not for profit sector. Our aim is to understand people, the organisations they run, and what matters to them, so we can simplify complexity and help them achieve their ambitions.

Click here to learn more about us.

Business Services 

We are the 2nd largest auditor of AIM listed companies and the 6th largest of all LSE companies with over 130 on either the Main Market or AIM. In the last 5 years we have grown significantly in the listed audit market by focussing on delivering consistent quality and making all our clients feel valued.

The team also work with a number of large, multinational private businesses across many sectors with varying regulatory and reporting requirements, and we have specialist knowledge of a range of industries – from natural resource companies, tech companies, professional practices and retailers.

You could be involved in the audit of any organisation from a listed company to working with owner-managed businesses. With every audit, you'll gain a deeper insight into each stage of the process, and a broader view of the businesses we work for. As your experience grows, so will your opportunities.

Purpose and aim of the role
The individual will report into our Outsourcing Director where they will deal with:

Divisional duties:
•    Oversee, supervise and utilise Divisional administrator
•    Oversee the billing of the department, report billing targets, ensure bills sent out on timely basis and paid promptly
•    Review write offs from bills, monitor recovery rates, discuss issues with managers and staff, suggest and implement changes/improvement to processes to improve recoveries 
•    Prepare provisions schedule, discuss provisions with managers, discuss issues with managers and staff, suggest and implement changes/improvement to processes to improve recoveries
•    Submit chargeable hours on a monthly basis, compared against actual, understand variances
•    Tracking other spreadsheets- client service lines, NAS requests, TNE registers etc

Day to day management of staff:
•    Oversee the staff planning board, including resource allocation to client assignments, training days, absence etc. to ensure resources are used continuously used to the optimal level 
•    Tracking training, study, holiday and overtime
•    Support the Director with overall staff/manager training, development and engagement activities
•    Schedule and organise team events

Appraisal process: 
•    Oversee the staff appraisal process and the 6-monthly moderation meetings for the division
•    Assist with the manager appraisal system, ensuring adequate feedback is collected from all divisions
•    Oversee bi-monthly job by job process for trainees 
•    Complete monthly catch ups with mentees to discuss work, study and training, recent performance and feedback, and other matters
•    Mentor and coach managers to deliver good constructive feedback to their mentees
•    Ensure the process of collation of feedback is continuous for all levels, and feedback is constructive and of a good quality

•    Deal with day to day staff issues 
•    Be actively involved in staff engagement and promoting a positive culture within the division.
•    Be involved with any staff performance issues and support management in difficult staff performance discussions.
•    Deliver new staff and manager inductions. 
•    Approve staff timesheets, ensuring sufficient chargeable hours are met and adequate detail is included in the timesheets. 
•    Advise and approve on staff and trainee salary changes and promotions
•    Liaise directly with the Firm’s different business support departments as and when required 

Recruitment
•    Management recruitment and resourcing needs, including permanent and temporary/seasonal resourcing needs. Conduct interviews when required, including interviews for the majority of temporary/seasonal hires

Marketing and Business Development:
•    Assist to prepare and draft proposals for new work 
•    Track status of proposals
•    Research for potential clients
•    Ad hoc project work

Client service, administration and control:
•    Management and allocation of manager client portfolios
•    Ensure all client deadlines are met across the team
•    Ensure correct closure and sign off of working paper files
•    Deal with client complaints, feedback and oversee scheduling of regular client meetings
•    Oversee on-boarding of new clients, annual admin tasks for existing clients and disengagement of old clients; including:
•    Oversee timely completion Know Your Client (KYC) Forms 
•    Oversee preparation of engagement letters 
•    Oversee professional clearance from previous advisors
•    Oversee disengagement process 
•    Ensure system notes, Engagement letters and SLA’s in place and up to date
•    Fee reviews and increases 

Projects:
•    Project work- identify improvements to processes, make suggestions to change processes, undertake and manage projects as required

•    Prior direct experience in a similar business operations role is required
•    Experience working in a practice or professional services firm is ideal  

•    Proven leadership and management skills
•    Strong communications skills with experience of coaching, and influencing with the ability to build relationships across all levels of staff and management
•    Excellent ability to build and maintain constructive relationships across all levels of staff and management
•    Forward thinking, demonstrating confidence to move forward with an idea
•    Demonstrate good problem solving skills